background Intrebari si raspunsuri
background Cat timp va trece pana va ajunge coletul la mine ?
background Am primit un produs gresit
background Nu am primit coletul
background Politica de Returnare
background Ce se intampla dupa ce realizez o comanda online
background Vor ajunge datele mele personale in posesia altor terti?
background Formular de Cerere de Returnare
FAQ's:

1. Cat timp va trece pana va ajunge coletul la mine ?
2. Am primit un produs gresit
3. Nu am primit coletul
4. Politica de Returnare - numarul de Autorizare a Returnarii
5. Ce se intampla dupa ce realizez o comanda online
6. Vor ajunge datele mele personale in posesia altor terti?

1.

How long will it take for my order to arrive?

Orders are shipped within 1-5 business days from the date of your order. Our standard ground shipping takes 3-10 business days for the continental United States.

For international orders, we ship via Federal Express. Generally international shipments take 7-21 business days from day of shipment unless customs causes a delay for some reason. Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.

Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.

Are packages shipped discretely? All our orders are shipped discretely for your privacy. We use plain brown packages, UPS or USPS priority boxes. Our shipping label shows from Online Fulfillment Center. If you order via credit card, Ultra Herbal or Pay Systems will also appear on your statement.
 
2. Wrong Item Received?

First off we sincerely apologize for any shipping mistakes. We have yet to find a perfect fulfillment company to handle our shipments but we work very hard with them to avoid this. If you received a wrong order due to our mistake, simply return the item within 7-days of purchase. We will gladly replace the merchandise and pay the shipping costs. Please contact our shipping department with your invoice number and we will immediately get the proper order to you.

 
 
3.

Package has not been received?

If you have not received your order within twenty business days of your date of purchase please contact us to confirm your shipping address and we will resend your order immediately. Please contact our shipping department with your invoice number and shipping address. We will confirm your address and reship your order immediately.

 
 
4.

Return Policy?

90 Day Money Back Guarantee.

We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Ninety (90) days of your purchase.

***If you received your merchandise through a "Buy Four, Get Two Free" or similar offer, all items must be returned in order to receive a refund. If you received a discount based on the purchase of an item, the return of that item will result in the forfeit of the discount, which will be deducted from any refund amount. Example: If you purchase 4 bottles and get two free for the price of $200.00, your discount price per bottle is $33.30. If you return one bottle, your refund would be $33.30. Less the restocking fee of $5.00, your net refund would be $27.30***

Your complete satisfaction is our ultimate goal. You may return any item shipped by HealthBuy.com or GSCM fulfillment, keeping the following in mind:

  • * You should return the item to us within 90 days of your purchase date.
  • * There is a $5.00 restocking fee for each unopened item.
  • * We do not accept items back that have been opened or used. Opened Items are Non Refundable.
  • * Shipping and Handling Fees are Non Refundable.
  • * Monthly subscriptions are non refundable.

To request a refund you must obtain an RMA (Return Authorization). Requests must be made online and submitted with your order information and explanation of the why you wish to return the product. You will recieve your RMA via email once our customer service department has identified your eligibility for a return under our policy. Please do not call for an RMA. If you return your product without a RMA number you will not be refunded. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 90 day period. Health Buy reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received, a refund check will be issued within 30 days and an e-mail confirmation will be sent.


Click Here for RMA Request

 
5. What will happen after I place my order online?

You will receive an e-mail confirmation for your transaction immediately after you place your order online. Also, once your order has processed you will receive a confirmation via e-mail that will contain all of your order data including your invoice or receipt. All orders will be confirmed within 24 hours.

If you chose to pay by credit / debit card or transferred the funds online during the order process, your order will be processed immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.
     
6. Will my personal data be passed on to third parties?

We will only forward your personal data to our subsidiaries and associated companies directly involved in order processing, and to your contractual partner, the vendor of the product.

These persons are legally and/or contractually obligated to use this data only for the purposes of examining and fulfilling contracts and providing technical support, if it is offered by the vendor. Use of the data beyond these parameters is not permitted.

We assure you that your personal data will not be passed on to third parties, sold, or rented, unless we have received your express authorization to do so or are legally obligated to forward such data.

Your payment information will be treated as strictly confidential and forwarded neither to third parties uninvolved in payment processing, nor to the vendor, unless we are legally obligated to do so.